Shipping policy

At Lume Design, we aim to process and ship orders clearly and efficiently. Please review our shipping policy before placing an order.

1. Order Processing & Handling Time

  • Order Processing Time: After you place your order, our team will process it within 1-3 business days. This includes verifying payment, packing, and preparing your order for shipment.
  • Order Cutoff Time: Orders placed after 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the following business day.
  • Note: We do not process orders on weekends or holidays. Orders placed during weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Costs

  • Free Shipping: We offer free shipping on all orders within the United States.
  • Shipping Carriers: We primarily use FedEx and DHL to deliver your orders, depending on the destination and shipping method selected.
Shipping Method Processing & Handling Time Transit Time Total Shipping Time Shipping Cost
Free Shipping 1-3 business days 5-9 business days 6-12 business days Free

Important: The choice of shipping carrier (FedEx or DHL) depends on your shipping location, and you will be provided with tracking details once your order is shipped.

3. Delivery Timeframes

  • Processing & Handling Time: This refers to the time required to prepare your order for shipment. For Lume Design, this typically takes 1-3 business days from when the order is placed.
  • Transit Time: Once your order has been shipped, the carrier (FedEx or DHL) will handle the delivery. We aim to deliver your order within 5-9 business days from the time the package is shipped.
  • Total Shipping Time: The total shipping time for your order will be approximately 6-12 business days, which includes both processing/handling time and transit time.

4. International Shipping

Currently, Lume Design only ships within the United States. We do not offer international shipping at this time.

5. Shipping Restrictions

  • We are unable to ship to P.O. Boxes, APO, or FPO addresses.
  • We only ship within the United States.
  • Please ensure that your shipping address is accurate and complete to avoid delays. If you provide an incomplete or incorrect address, your order may be delayed, or you may be asked to cover additional shipping fees.

6. Order Tracking

Once your order has shipped, you will receive tracking information by email when tracking is available from the carrier. You can track your shipment via the carrier’s website (FedEx or DHL) or by clicking the Track Your Order page on our website.

Tracking updates may take some time to appear after the carrier receives the package.

Tracking Number Not Updating

Tracking updates can sometimes take 2–5 business days to appear after shipment.

If your tracking number has not updated after 5 business days, please contact us at:

contact@lumedesign.us or +1 (904) 618-8720

Please include your order number so we can help review the shipment status.

7. Separate Shipments

In some cases, items from the same order may arrive in separate shipments. If this happens, you may receive more than one tracking number.

You will not be charged extra shipping fees because an order ships in separate packages.

7. Lost, Stolen, or Damaged Items

  • Lost Packages: If your package is lost in transit, please contact us at contact@lumedesign.us or +1 (904) 618-8720 within 5 business days of the last tracking update. We will work with the carrier (FedEx or DHL) to locate the package.
  • Damaged Packages: If your order arrives damaged, please contact us immediately at contact@lumedesign.us or +1 (904) 618-8720. We require photographs of the damaged items to file a claim with the carrier.

8. Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you notice an address mistake after placing an order, contact us within 24 hours at:

contact@lumedesign.us or +1 (904) 618-8720

We cannot guarantee address changes once an order has already been processed or shipped.

9. Returns & Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy, which can be viewed in full here.

  • Return Period: Returns are accepted within 30 days from the date you receive your order.
  • Return Process: To initiate a return, please contact us at contact@lumedesign.us or +1 (904) 618-8720 with your order number. We will provide instructions on how to return your items.
  • Eligibility for Returns: Items must be unused and unopened, with all original tags and packaging intact.
  • Return Shipping: You will be responsible for return shipping costs unless the item is defective or there was an error with your order. We recommend using a trackable shipping service for returns.
  • Refund Process: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7 business days.

Note: If the return is due to a shipping issue or product defect, we will cover the return shipping costs.

9. Changes to Shipping Policy

Lume Design reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the update date.

Business and Contact Information

Business Name: Lume Design
Business Address: 2954 Marmaris Dr, Jacksonville, Florida 32246, United States
Phone: +1 (904) 618-8720
Email: contact@lumedesign.us
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Saturday: Closed
Sunday: Closed