Frequently Asked Questions

About Lume Design

What is Lume Design?

Lume Design is a small business based in Jacksonville, Florida, offering modern indoor, outdoor, and accent lighting for customers across the United States.

Lume Design is operated by CLOTHED 3125 LLC, a Florida limited liability company.

What type of products do you sell?

We sell modern lighting for everyday home spaces, including indoor lamps, wall lights, outdoor lighting, pathway lights, picture lights, stair step lights, and accent lighting.

Do you hold inventory?

Yes. Lume Design holds inventory for the products available on our website.

Where is Lume Design located?

Lume Design is based in Jacksonville, Florida, United States.

Business address:

2954 Marmaris Dr,
Jacksonville, Florida 32246,
United States

Products & Installation

Are your products suitable for indoor or outdoor use?

Each product page explains where that specific item is intended to be used. Some products are designed for indoor spaces, while others are designed for outdoor or covered exterior areas.

Please review the product description, specifications, and use notes before purchasing.

Are all Lume Design lights wireless?

No. Not all products are wireless. Some products are rechargeable or solar powered, while others require wired installation.

Each product page states the power source and installation type for that specific item.

Do any products require professional installation?

Some lighting products may require wired installation. For wired electrical fixtures, we recommend installation by a qualified electrician.

Always review the installation notes on the product page before purchasing.

Are bulbs included?

Bulb inclusion may vary depending on the product. Please check the “What’s Included” section on each product page for details.

Can I use outdoor lights in wet conditions?

Outdoor product pages include use notes and installation guidance. We recommend checking each product’s specifications before use and installing outdoor lighting in suitable locations based on the product description.

Unless a product page clearly states a specific waterproof or weather rating, do not assume the item is suitable for all weather conditions.

Do the lights have adjustable brightness?

Some products may offer different lighting modes or brightness options, while others do not. Please check the product description and specifications for the exact product you are viewing.

Orders & Payments

How can I place an order?

You can place an order directly through our website by selecting a product, adding it to your cart, and completing checkout.

Online orders can be placed through our website at any time.

What payment methods do you accept?

Available payment methods are shown at checkout. Payments are processed through Stripe’s secure checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us at contact@lumedesign.us

We cannot guarantee changes or cancellations once an order has already been processed or shipped.

Shipping & Delivery

Where do you ship?

Lume Design currently serves customers in the United States.

How long does order processing take?

Orders are processed within 1–3 business days.

How long does delivery take?

Estimated delivery within the United States is 5–9 business days after dispatch.

Delivery times are estimates and may vary depending on carrier handling, location, weather, holidays, or other shipping delays.

Will I receive tracking information?

Yes. Tracking details are provided once your order has shipped, when tracking is available from the carrier.

What should I do if my package is delayed?

If your tracking has not updated or your order appears delayed, contact us at contact@lumedesign.us with your order number. We will help review the order status.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on unused items in their original packaging.

To start a return, contact us at contact@lumedesign.us before sending your item back. We will provide return instructions if your return is approved.

Can I return a used or installed product?

Returned items must be unused, uninstalled, and in their original packaging. Items that have been installed, used, damaged, or returned without original packaging may not be accepted.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at contact@lumedesign.us. Please include your order number and clear photos of the item and packaging so we can review the issue.

How long do refunds take?

Once an approved return is received and inspected, we will notify you about the refund status. If approved, the refund will be issued to the original payment method.

Your bank or payment provider may take additional time to post the refund.

Customer Support

How can I contact Lume Design?

You can contact our customer support team using the details below:

Phone: +1 (904) 618-8720
Email: contact@lumedesign.us

What are your customer support hours?

Customer Support Hours:

Monday to Friday: 9:00 AM – 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Saturday: Closed
Sunday: Closed

Can I contact you about product recommendations?

Yes. If you have a question about a product, installation type, product use, or order status, contact us at contact@lumedesign.us and we will be happy to help.