Payment Policy
At Lume Design, we provide a secure and straightforward checkout experience for customers in the United States.
Accepted Payment Methods
We currently accept the following payment methods at checkout:
American Express
Apple Pay
Diners Club
Discover
Google Pay
JCB
Mastercard
Visa
Secure Checkout
Payments on our website are processed through a secure checkout powered by Stripe.
Your payment information is handled securely during checkout. Lume Design does not store your full credit card number or payment details on our website.
When Payment Is Charged
Payment is charged when your order is placed through our website.
Once your payment is successfully processed, you will receive an order confirmation email at the email address provided during checkout.
Payment Authorization
All orders are subject to payment authorization and verification.
If your payment is declined, your order may not be completed. Please check that your billing details, card information, and payment method are correct before placing your order.
Currency
All prices on our website are shown in United States Dollars (USD), unless otherwise stated at checkout.
Billing Information
Customers are responsible for entering accurate billing and contact information during checkout.
If the billing information does not match the payment method used, the payment provider may decline or delay the transaction.
Payment Issues
If you experience a payment issue during checkout, please try the following:
Check that your card details are entered correctly
Make sure your billing address matches your payment method
Try a different accepted payment method
Contact your bank or card issuer if the payment is declined
If you still need help, contact us at:
Fraud Prevention
For customer protection, some orders may be reviewed for payment security before processing.
If additional verification is required, we may contact you using the email or phone number provided with your order.
Lume Design reserves the right to cancel or refuse an order if payment cannot be verified or if fraudulent activity is suspected.
Order Confirmation
After placing an order, you should receive an order confirmation email.
If you do not receive a confirmation email, please check your spam or junk folder. You can also contact us at contact@lumedesign.us with your name and order details.
Customer Support
Lume Design
Operated by CLOTHED 3125 LLC
2954 Marmaris Dr,
Jacksonville, Florida 32246,
United States
Email: contact@lumedesign.us
Phone: +1 (213) 829-3589
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM Eastern Time (America/New_York)
Saturday: Closed
Sunday: Closed
Online orders can be placed through our website at any time.
We aim to respond to customer support inquiries within 1–2 business days.