Refund policy

At Lume Design, we want customers to feel confident when shopping with us. Please review our return and refund policy before placing an order.

30-Day Return Policy

We offer a 30-day return policy.

You have 30 days after receiving your order to request a return.

1. Return Eligibility

You have 30 days from the date of delivery to return your item(s). To be eligible for a return, items must meet the following criteria:

• Unused and in original condition with all packaging, tags, and labels intact.
• Unopened items (for health, personal care, and hygiene products, the return is void if the packaging is tampered with).
• Not marked as "final sale" or non-returnable items.

Note: Items that are used, or damaged will not be accepted for return.

2. How to Request a Return

To initiate a return, please contact our customer support team within the 30-day return window by either:

Phone: +1 (904) 618-8720
Email: contact@lumedesign.us

Please provide the following information when requesting a return:

• Your order number and name
• The name and description of the product(s) being returned
• A photo of the item(s) (if necessary)

Upon receiving your request, our team will send you detailed instructions on how to proceed with the return, including the return address and any additional steps.

3. Return Shipping

You are responsible for the return shipping costs, except when:

• The item is defective, or
• You received the wrong item.

We highly recommend using a trackable shipping service or purchasing shipping insurance for your return. Lume Design is not responsible for lost or damaged return shipments. Once your return is received, we will process it promptly.

Return Shipping Address:

2954 Marmaris Dr,

Jacksonville, Florida 32246,

United States

4. Refund Process

Once we receive and inspect the returned item(s), we will notify you about the approval or rejection of your refund request. If your return is approved, a refund will be issued to the original payment method within 7 business days.

Please note:

• Refunds may take an additional 5-7 business days to reflect on your bank statement, depending on your payment method and bank's processing time.
• If an item is returned in used condition or without its original packaging, we may offer a partial refund.

5. Restocking Fees

Lume Design does not charge any restocking fees for returns. We aim to make the return process as hassle-free as possible.

6. Defective or Incorrect Items

If your return is due to a defective product or if you received the wrong item, we will cover the return shipping costs. Please contact us immediately at contact@lumedesign.us or +1 (904) 618-8720, and our team will guide you through the return process without any additional charge.

7. Exchange Policy

Currently, we do not offer direct exchanges. However, you can return an item for a refund and place a new order for the desired item.

For an exchange:

1. Return the original item(s) according to the Return Process outlined above.
2. After receiving your refund, place a new order on our website for the desired product(s).

8. Changes to This Policy

We may update or modify this Return and Refund Policy from time to time. Any updates will be posted on this page, and the revised policy will apply to all orders placed after the date of the update. We recommend reviewing this policy periodically to stay informed of any changes.

9. Contact and Business Information